Refund and Cancellation

Effective date: October 5, 2026

ArchiveTracker costs US $20 per month and renews automatically every month until you cancel. You can cancel any time in Settings. Sales tax is added where the law requires it, based on your billing address, and shown before you pay.

How to cancel: sign in, open Settings, choose "Manage subscription" and then "Cancel subscription". This opens our payment processor Stripe's secure subscription page, where you can confirm the cancellation. You can also email support@archivetracker.app and we will cancel for you.

When cancellation takes effect: at the end of the month you have already paid for. You keep full access until then, and you will not be charged again. You can resubscribe at any time.

Refunds: We do not give partial or pro-rated refunds for the rest of a billing period after you cancel. We do refund charges made in error, such as a duplicate charge or a charge after a cancellation you can show you made.

Charges made in error: if you were charged twice, or charged after you cancelled, email support@archivetracker.app with the date and amount of the charge. We will refund the mistaken charge to the original payment method. When we refund a charge, access paid for by that charge may end straight away.

Failed payments: if a renewal payment fails, you keep access for 3 days while you update your payment details. After that, access is paused until the payment goes through. If Stripe's automatic retries all fail, the subscription is cancelled and you are not charged again.

If we close the service: we will email you, and we will refund the unused part of your current billing period.

Disputed charges: please contact us at support@archivetracker.app before disputing a charge with your bank, so that we can fix the problem quickly. While a payment dispute is open, access to the account is paused.

Contact: Liam Olse, 3012 Tom Miller St, Austin, TX 78723, support@archivetracker.app.